Positive momentum for DWC in annual survey

More than 200 respondents took part in the 2025 survey, which recorded a Net Promoter Score (NPS) of +34, up from +29 last year — and a significant turnaround from -25 when the survey was first introduced in 2020.

NPS is a widely recognised benchmark that measures how likely clients are to recommend a company’s services to others. In most sectors, a score above +30 is considered strong, reflecting a healthy level of client trust and advocacy.

The survey also showed growing satisfaction with DWC’s services, with 79% of respondents in 2025 reporting they were satisfied, up from 71% the previous year. Neutral responses fell from 14.5% to 12%, while dissatisfaction dropped from 14.5% to 9%.

DWC chief executive Heath Milne said the results highlight both the team’s hard work and the organisation’s commitment to the region.

“It’s pleasing to see a continued lift in satisfaction, but we know there’s still plenty of work to do,” he said. “We’re grateful to everyone who took the time to share their feedback, and we’re using this input to help shape how we support businesses and the region going forward.”

The annual survey plays a key role in tracking DWC’s performance and identifying ways to improve its services. The next round of feedback is scheduled for April 2026.